Introduction

On these pages we have published our core customer-related legal documents.

Intersoft Services Agreement – This is our keystone customer contract document, covering our Intersoft services along with associated professional services. This document references and/or incorporates most of the subsidiary documents listed below.

Service Level Agreement – Our SLA regulates Intersoft service availability, support and maintenance.

End User Licence Agreement - Elements of our software may need to be installed and used on customer computers. This EULA sets out the legal basis for such installation and use.

User Acceptance Testing Procedure – If we customise our Intersoft services for you and agree that the deliverables will be subject to your testing, this UAT procedure will apply.

Royal Mail Services Addendum – This addendum supplements the main Intersoft agreement, applying additional rules with respect to Royal Mail services.

Data Transfer Agreement – Our DTA provides a framework for the application of the safeguards needed to ensure international transfers of personal data are lawful.

EU Standard Contractual Clauses – These clauses are one of the key measures we use to ensure that relevant personal data transfers are permitted under the EU GDPR.

International Data Transfer Addendum – This addendum extends the EU clauses, and thereby provides coverage for transfers that are restricted under the UK GDPR.

Website Terms and Conditions – Use of the website is subject to these T&Cs. They apply both to customer users and to non-customer users.

Privacy Policy – In this policy we provide information about how we handle personal data. More specifically, the policy explains how we handle personal data when we are acting as a “controller” - that is, the person that determines the purposes and means of data process. For example, we act as a controller in relation to the personal data included in our marketing databases.

Intersoft Services Agreement - Outlines the contractual terms, rights, and responsibilities governing the provision of services by Intersoft to its customers. 

Underlying Services Terms and Conditions - Outlines the terms and conditions for the use of Underlying Services in the Intersoft Services Agreement, including specific provisions for Hurricane Duties & Taxes and Compliance Engine services.